Procedure to File a Grievance

Before filing a grievance, the student must attempt to resolve the problem through an informal conversation individually and in sequence with the following:

• Initial stage: any student with a grievance must approach the concerned authorities such as Faculty Advisor / Mentor / HOD / Dean / Section Head / Warden / Chief Warden, etc. The concerned authority will make every effort to resolve the grievance.
• If the grievant believes the matter has not been resolved or is not satisfied with the decisions made by the relevant authorities, or if the grievance is genuine and can be resolved within the institute's existing rules/framework, the grievant may file a Grievance through the online portal, accompanied by all relevant documents / previous communication.
• Note: Students are instructed not to bring unjustified and inappropriate grievances to the grievance cell.

Procedure for Redressal of Grievance

• Students can submit their grievances through https://erp.nitw.ac.in/
• The Chairperson of the SGRC reviews the grievance and guides the students to the redressal mechanisms already in place. If these sources are exhausted or there are none, then it is placed before the SGR Committee within 15 days of receipt of the complaint.
• The SGRC will fix a date for hearing the complaint, which will be communicated to the aggrieved student by the online portal.
• An aggrieved student must appear in person to present the case by giving reasonable opportunities to be heard to the parties concerned.
• The SGRC may recommend appropriate action against the complainant where a complaint is found to be false or frivolous.
• The student/complainant can track the status through the online portal.
• The aggrieved student/complainant can download a copy of the order from the online portal.